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An irate customer
A: If I have to wait one more minute, I’m going to take my business somewhere else I have been waiting to see Mr. Barkley for nearly 25 minutes!
B: I’m very sorry, Ms. Ferguson. Mr. Barkley was called away to an emergency meeting. He should be back any moment.
A: I wish you had let me know that earlier! I could have rescheduled my appointment!
B: You’re right, Ms. Ferguson. I didn’t anticipate how long it would take Mr. Barkley. Let me see if I can reach him.