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An angry new customer
A: If I had known I’d get service like this, I would have gone somewhere else!
B: I’m sorry, sir. Could you tell me what the problem is, please?
A: Let’s start with the fact that no one has responded to my calls or letters for the past three weeks!
B: I do apologize, sir. I hope I can help you. Would you tell me what you have been trying to find out?