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Asking about a refund
A: Excuse me, but I thought I was supposed to receive a check for $2,500 for merchandise I returned to your company.
B: I’m sorry, sir. Could you tell me your name and the products you purchased? I’ll see what I can find out.
A: Yes. My name is Greg Wilson and I returned a laptop computer with a modem to you about a month and a half ago.
B: Just one moment, please, Mr. Wilson. I’ll check in our files. Where did you purchase the laptop?